Indirect Auto Lending is one of the most profitable business of a credit union. In order to comply with the Federal law of equal lending policy, a credit union must have an accurate record of its loan application & approval documents. Additionally it must be able to provide timely and precise queries for the auditor.
IDM provided Fort Bliss Frederal Credit Union a LeanSigma approach to analyze the constraints of the existing lending process, then eliminated the non value added work by involving the stakeholders (loan officers, car dealers, and customers). Using an interactive Visual Basic front end, it provided flexibility, automation, informative, and stability to the lending process.
IDM facilitated the change management cultural training to the workforce during the program launch cycle. This was an unchartered area which was normally not offered by an IT company.